Emergency Services

911When should you call 9-1-1?

Call 9-1-1- when you require the immediate response of Police, Fire and/or Emergency Medical Services (ambulance) to:

  • Report a fire or other dangerous situation.
  • Save a life.
  • Stop a crime in progress.

When calling 9-1-1 for assistance, specify:

  • What happened
  • Where help is needed
  • What help is needed (Police, Emergency Medical Services, Fire)
  • Who you are

Ensure that emergency responders can find your address.

  • Post your house number at the front of your home where it is clearly visible from the street.
  • Install a light fixture above the house number.
  • Use large, plain numbers - not script or other hart-to read lettering.
  • Use colours that contrast, such as black on white.

Do not call 9-1-1 during an emergency to:

  • Locate relatives during an emergency.
  • Find out the location or availability of shelters and other services
  • Find the non-emergency numbers for Fire, Police, Emergency Medical Services

Emergency services are the first responders to any emergency call. In Waterloo Region, the emergency services are supplied by both the Region (Police, Emergency Medical Services) and local Municipalities (Fire).

We are fortunate in Waterloo Region to have a state-of-the-art training facility for emergency service personnel, known as Waterloo Region Emergency Services Training and Research Complex (WRESTRC). The Complex is a large-scale training facility developed to primarily serve all of the Region's Municipal Fire Departments, the Regional Police Service, and the Region's Emergency Medical Service. In addition, the Complex serves as a host site for a complementary Fire Research Centre owned and operated by the University of Waterloo.

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